Collection Trainer - Pekanbaru

Join Home Credit as a Collection Trainer in Pekanbaru and shape the future of our collections team! This pivotal role combines your passion for training with expertise in credit recovery operations. You'll develop and implement targeted training programs to enhance collection agents' performance, ensuring our customers receive the best service possible. With Home Credit's reputation for innovation and customer-centric approach, you'll have the opportunity to work in a dynamic environment that values growth and development.

As a Collection Trainer in Pekanbaru, you'll be at the heart of our collections strategy, working closely with agents to improve their skills and knowledge. You'll design and deliver training sessions using real-world scenarios and best practices, ensuring our agents are equipped to handle complex collection cases effectively. This role is perfect for someone who thrives in a fast-paced environment and is committed to helping others succeed.

📋 Tanggung Jawab Pekerjaan

• Develop and implement comprehensive training programs for collection agents, focusing on improving their skills in debt recovery and customer communication.
• Conduct regular training sessions and workshops to enhance agents' knowledge and performance.
• Evaluate and provide feedback on agents' performance, identifying areas for improvement and setting clear goals.
• Collaborate with the collections team to ensure training programs align with company objectives and industry best practices.
• Stay updated with the latest trends and technologies in credit recovery, incorporating new insights into training materials.
• Monitor and analyze training effectiveness, making data-driven adjustments to improve outcomes.
• Provide ongoing support and mentorship to collection agents, fostering a culture of continuous learning and development.
• Participate in team meetings and contribute to the development of collections strategies and policies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 3 years of experience in training and development, preferably in the finance or credit recovery industry.
• Strong knowledge of credit recovery processes, regulations, and best practices.
• Excellent communication and interpersonal skills, with the ability to train and mentor others effectively.
• Proficiency in using training management software such as LMS (Learning Management System) or similar tools.
• Certification in training and development (e.g., Certified Professional in Learning and Performance - CPLP) is a plus.
• Familiarity with financial software and tools used in collections, such as CRM systems and data analytics platforms.
• Ability to work in a fast-paced environment and meet tight deadlines.

🛠️ Keahlian

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