Front Office Associate - Mustika Ratu (Hospitality & Tourism)

Join Mustika Ratu, a leading name in Indonesia’s beauty and hospitality industry, as a Front Office Associate in our dynamic Tanah Abang location. This role is perfect for passionate professionals who thrive in customer-facing environments and take pride in delivering exceptional service. In this role, you’ll interact with guests daily, ensuring their needs are met with a smile, while also managing front desk operations smoothly.

Mustika Ratu is renowned for its commitment to excellence and guest satisfaction. As a Front Office Associate, you’ll be part of a team that values integrity, teamwork, and continuous improvement. Located in the heart of Jakarta Raya, our Tanah Abang branch offers a vibrant and bustling atmosphere, making it an ideal place to work and grow.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and welcoming experience.
• Manage front desk operations, including check-in/check-out procedures and guest inquiries.
• Handle reservations, cancellations, and modifications with efficiency and accuracy.
• Maintain accurate and up-to-date guest records using hotel management software such as PMS (Property Management System).
• Coordinate with housekeeping, dining, and other departments to ensure seamless guest service.
• Resolve guest complaints and concerns professionally and promptly.
• Perform night audits to ensure financial accuracy and compliance with hotel policies.
• Stay updated with industry trends and best practices to enhance guest satisfaction.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in front office or hospitality roles.
• Strong communication and interpersonal skills to interact effectively with guests and colleagues.
• Proficiency in English and Bahasa Indonesia.
• Basic computer skills, including familiarity with hotel management software.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Attention to detail and strong organizational skills.
• Valid ID and work permit.
• Friendly, approachable, and customer-focused attitude.

🛠️ Keahlian

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