Customer Service Specialist - International Logistics & Order Fulfillment

Join Belimo Automation Malaysia Sdn Bhd as a Customer Service Specialist in our dynamic Bali office, where you'll play a pivotal role in ensuring seamless international logistics and order fulfillment operations. This position is ideal for a detail-oriented professional who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. You'll be part of a team that handles international shipments, manages customer inquiries, and ensures orders are fulfilled efficiently. If you're ready to make a difference in the world of logistics, this is your chance to shine!

As a Customer Service Specialist at Belimo Automation Malaysia Sdn Bhd, you'll be at the heart of our international logistics operations. Your daily tasks will include managing customer inquiries, processing orders, and coordinating with our global team to ensure timely delivery. You'll use tools like SAP and Salesforce to streamline operations and provide top-notch service. This role offers exciting opportunities for growth and development, with a competitive salary package that reflects your expertise and contributions.

📋 Tanggung Jawab Pekerjaan

• Manage and resolve customer inquiries related to international logistics and order fulfillment.
• Process and track orders using SAP and Salesforce.
• Coordinate with the global team to ensure timely delivery of orders.
• Provide exceptional customer service and support.
• Monitor and report on key performance indicators (KPIs) related to customer service and order fulfillment.
• Maintain accurate records of all customer interactions and order details.
• Stay updated with industry trends and best practices in international logistics.
• Participate in team meetings and contribute to continuous improvement initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum of 3 years of experience in customer service or international logistics.
• Proficient in using SAP and Salesforce.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Fluency in English, both written and spoken.
• Knowledge of international shipping regulations and customs procedures.
• Ability to work in a fast-paced, deadline-driven environment.

🛠️ Keahlian

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