After-Sales Service Advisor / Head - Premium Motorcycle Brand

Join Stunning Bike, a leading premium motorcycle brand, as our After-Sales Service Advisor / Head in the vibrant heart of Canggu, Bali. This is a unique opportunity to lead our customer service excellence in one of the world's most dynamic markets for two-wheeled enthusiasts. At Stunning Bike, we're not just about selling motorcycles; we're about building lifelong relationships with our customers. Our mission is to ensure every rider leaves our dealership with a smile, backed by exceptional service and support.

As our After-Sales Service Advisor / Head, you'll be the face of our customer service team, handling everything from warranty claims to customer complaints. You'll work closely with our mechanics, parts managers, and sales team to ensure every customer's needs are met. This role is perfect for someone who thrives in a fast-paced, customer-centric environment, and who is passionate about the motorcycle industry.

In this role, you'll be using industry-standard tools like SAP and QuickBooks to manage customer data and transactions. You'll also be responsible for training and mentoring our junior advisors, ensuring our service standards are consistently met. If you're ready to take on this exciting challenge and make a real difference in the lives of our customers, we want to hear from you.

📋 Tanggung Jawab Pekerjaan

• Manage and oversee the after-sales service department, ensuring high levels of customer satisfaction and service quality.
• Handle customer inquiries, complaints, and warranty claims, providing timely and effective solutions.
• Coordinate with mechanics, parts managers, and other departments to ensure seamless service delivery.
• Use SAP and QuickBooks to manage customer data, service records, and transactions.
• Train and mentor junior advisors to maintain and improve service standards.
• Conduct regular customer feedback sessions to identify areas for improvement and implement necessary changes.
• Ensure compliance with company policies, regulations, and industry standards.
• Represent the company at industry events and customer meetings to build and maintain strong relationships.

🎓 Kualifikasi & Syarat

• Minimum of 5 years of experience in the motorcycle industry, preferably in a customer service or after-sales role.
• Proven track record of delivering exceptional customer service and resolving customer issues effectively.
• Strong knowledge of SAP and QuickBooks, with the ability to manage and analyze customer data.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Strong problem-solving and decision-making skills.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

Lowongan Terkait